Refund policy
At our store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions:
Return Eligibility:
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, unwashed, and in its original condition, including all original packaging, tags, and accessories.
Return Process:
To initiate a return, please contact our support team with your order details. Once your request is approved, we will provide instructions on how to return the product.
Return Shipping:
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Refund Process:
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 5–7 business days and will be issued to your original payment method.
Non-Returnable Items:
The following items are not eligible for return or refund:
- Sale or discounted items
- Customized or personalized products
- Items damaged due to misuse or improper handling
Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear proof (images or videos). We will arrange a replacement or full refund at no additional cost.
Contact Information:
For any return or refund inquiries, please contact us at:
Business Name: vidabaughan
Business Days: Monday – Friday ;(9:00 AM – 5:00 PM)
Chat Support: 24/7 Customer Support
Business Phone: +1 619-418-2576
Business Email: info@vidabaughan.shop
Business Address: 1857 Lombard St, Benton Harbor MI 49022, USA
